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Complaints A complaint is defined as an expression of dissatisfaction or concern that you have about the facilities or services provided by UWIC or about actions or lack of actions by UWIC or the staff. This procedure does not deal with any academic issues. These are subject to the University’s detailed regulations. It is important to understand the distinction between an academic appeal, and a complaint: An appeal is a challenge to an academic decision, whereas complaints can be made about any subject other than an academic decision and can be against any university department, faculty or even fellow student. Complaints are governed by detailed regulations for the Investigation and Determination of Complaints. Initially you are encouraged to raise matters less formally with the department concerned of the complaint arising. If you are unsatisfied with the outcome of these negotiations you must then write to your Head of Department to raise the complaint. Dean of Students Email: rcummings@uwic.ac.uk As well as contacting Rob Cummings it is advised that you copy your drafted letter to the students union at studentunion@uwicsu.co.uk as they can act as a representative on your behalf. For any further information or queries regarding complaints, do not hesitate to pop into our Students’ Unions office at Cyncoed campus, or ring us on 02920 416190, or email us at studentsunion@uwicsu.co.uk.
If the issue cannot be resolved informally you should then contact:
Rob Cummings
UWIC Student Services
Western Avenue
Llandaff Campus
Llandaff, CF5 2YB.
Complaints form- 7.1/7.6
