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| Complaints |
A complaint is defined as an expression of dissatisfaction or concern that you have about the facilities or services provided by UWIC or about actions or lack of actions by UWIC or the staff. This procedure does not deal with any academic issues.
These are subject to the University’s detailed regulations. It is important to understand the distinction between an academic appeal, and a complaint: An appeal is a challenge to an academic decision, whereas complaints can be made about any subject other than an academic decision and can be against any university department, faculty or even fellow student. Complaints are governed by detailed regulations for the Investigation and Determination of Complaints.
Initially you are encouraged to raise matters less formally with the department concerned of the complaint arising. If you are unsatisfied with the outcome of these negotiations you must then write to your Head of Department to raise the complaint.
If the issue cannot be resolved informally you should then contact the Dean of Students, Rob Cummings, UWICStudent Services, Western Avenue, Llandaff Campus, Llandaff, CF5 2YB. You also have the option of emailing the complaint to rcummings@uwic.ac.uk
As well as contacting Rob Cummings it is advised that you copy your drafted letter to Alex Hales (SU Vice President) ahales@uwic.ac.uk as she can act as a representative on your behalf. For any further information or queries regarding complaints, do not hesitate to contact the SU Vice President, Alex Hales on 02920 416190
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